The agreement governing your use of the Helix platform
Last updated: April 7, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of a legal entity, hereinafter "Client," "you," or "your") and HELIX TECHNOLOGIES SINGLE MEMBER P.C. (Monoprosopi I.K.E.), a private company incorporated under the laws of Greece, with registered seat at Leoforos Kifisias 265, Kifisia 14561, Athens, Greece, Tax Identification Number (AFM) 803240617, General Electronic Commercial Registry (GEMI) 192841603000 (hereinafter "Helix," "Company," "we," "us," or "our"), governing your access to and use of the helixtechnologies.io website, any platforms owned and operated by Helix, and all related applications, tools, APIs, deliverables, and services (collectively, the "Services").
By accessing or using our Services, by signing a project proposal or statement of work, or by engaging Helix for any project, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity, and the term "you" shall refer to that entity. You further represent that you are at least 18 years of age and have the legal capacity to enter into binding agreements.
If you do not agree with any provision of these Terms, you must immediately cease all use of our Services and refrain from engaging Helix for any project. We reserve the right to modify these Terms at any time at our sole and absolute discretion. Material changes will be communicated via email or a prominent notice on our website at least thirty (30) days before taking effect. Your continued use of the Services or continuation of an active project after the effective date of any modifications constitutes your irrevocable acceptance of the updated Terms. It is your sole responsibility to review these Terms periodically.
Helix Technologies is a full-service technology company providing end-to-end digital solutions. The Company both develops custom projects for clients and builds, owns, and operates its own platforms and SaaS products. Our Services include, but are not limited to, the following categories:
Design, development, and deployment of custom artificial intelligence solutions, including but not limited to machine learning models, natural language processing systems, computer vision applications, AI-powered agents and AI-powered agents, predictive analytics, recommendation engines, intelligent automation workflows, and big data processing pipelines. AI solutions may be integrated into client projects or offered as standalone services.
Full-cycle software engineering services including requirements analysis, architecture design, development, testing, deployment, and maintenance of custom software platforms, SaaS applications, PaaS solutions, web applications, enterprise systems, booking and reservation systems, and backend infrastructure.
Design and development of websites, landing pages, corporate web portals, e-commerce stores, content management systems, and progressive web applications. This includes UI/UX design, responsive development, performance optimization, SEO implementation, and accessibility compliance.
Design, development, and deployment of native and cross-platform mobile applications for iOS and Android, including but not limited to React Native applications, app store submission and management, push notification systems, and mobile backend services.
Development of complete e-commerce solutions including online stores, product catalogs, shopping cart systems, checkout flows, and integration with payment processors such as Stripe and Viva Wallet. This also includes order management systems, inventory management, and shipping integrations.
Design, development, and maintenance of RESTful and GraphQL APIs, third-party service integrations, webhook systems, payment gateway integrations, CRM integrations, and data synchronization services between disparate systems.
Server provisioning and configuration, cloud architecture design, Docker containerization, CI/CD pipeline setup, automated deployment systems, server monitoring and alerting, database administration, load balancing, scaling strategies, backup systems, and disaster recovery planning.
Domain name registration and management, web hosting services, professional email setup, SSL/TLS certificate provisioning and management, DNS configuration and management, and overall digital identity establishment for businesses.
Strategic technology consulting, digital transformation advisory, technology stack evaluation and selection, systems architecture review, workflow optimization, technology roadmap development, and vendor evaluation services.
Server hardening, SSL/TLS implementation, security audits, vulnerability assessments, penetration testing, GDPR compliance consulting, security monitoring, incident response planning, and security best practices implementation.
Helix develops, owns, and operates its own digital platforms and SaaS products. Access to and use of these platforms is governed by these Terms and any additional platform-specific terms presented at the time of registration or subscription. Helix retains full intellectual property ownership of all such platforms, including their source code, design, architecture, data structures, and all related materials.
Data pipeline design and implementation, large-scale data processing, data warehousing, ETL processes, data analytics, reporting dashboards, and data visualization services for various project requirements.
The specific scope, deliverables, and timeline for any engagement shall be defined in a written project proposal, statement of work, or subscription agreement between the Client and Helix. Helix reserves the right to modify, update, or discontinue any of its Services with reasonable notice.
The Client acknowledges and agrees to the following responsibilities in connection with any project or use of Services:
All intellectual property rights in any work produced by Helix — including but not limited to source code, design assets, databases, documentation, algorithms, architectures, and all related materials — remain the exclusive property of Helix Technologies Single Member P.C. at all times, unless a separate written agreement explicitly states otherwise.
Where Helix hosts, operates, or maintains a project on behalf of the Client, the Client receives a non-exclusive, non-transferable, revocable license to use and access the deliverables for their intended business purpose, for the duration of the service agreement. This license does not include any right to the source code, underlying architecture, or any proprietary components.
Transfer of intellectual property rights, including source code, may be agreed upon in a separate written agreement between Helix and the Client. Any such transfer shall only be effective upon full and final payment of all outstanding fees, and shall be limited to the specific deliverables described in the agreement. Even in such cases, Helix retains the right to:
All intellectual property rights in platforms, SaaS products, and software developed, owned, and operated by Helix remain the exclusive property of Helix Technologies Single Member P.C. This includes, without limitation, all source code, object code, architecture, database schemas, algorithms, user interfaces, designs, documentation, trade secrets, and all related materials. Clients and users of Helix-owned platforms receive only a limited, non-exclusive, non-transferable, revocable license to access and use such platforms in accordance with their subscription or access terms.
Deliverables may incorporate open-source software or third-party components, which remain subject to their respective licenses. Helix shall inform the Client of any material open-source or third-party components included in the deliverables upon request.
The Client retains all ownership rights to data, content, and materials provided to Helix for use in a project ("Client Data"). By providing Client Data, the Client grants Helix a limited, non-exclusive license to use, process, and store such data solely for the purpose of performing the Services. This license terminates upon completion of the project and final delivery, except as required for backup and archival purposes.
If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you grant Helix an irrevocable, perpetual, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our products and services without any obligation or compensation to you.
All fees are quoted and payable in Euros (EUR) unless otherwise agreed in writing. Helix shall issue invoices in accordance with Greek tax law, including all applicable VAT. Invoices are issued electronically via myDATA / AADE and delivered to the Client via email.
For custom projects, payment terms shall be specified in the project proposal or statement of work. Unless otherwise agreed, the standard payment structure is as follows:
For larger projects, a milestone-based payment schedule may be agreed upon in the project proposal. Work shall not commence until the initial deposit is received. Helix reserves the right to pause work on any project for which payments are overdue.
Access to Helix-owned platforms and SaaS products requires an active subscription. Subscriptions are billed in advance on a monthly or annual basis, as selected by the Client. Subscription fees are non-refundable for the current billing period. Annual subscriptions may be cancelled within the first fourteen (14) days for a full refund in accordance with EU consumer protection law, provided no substantial use of the service has occurred.
Helix accepts payments via bank transfer, Stripe, and Viva Wallet. Payment processing by third-party providers (Stripe, Viva Wallet) is subject to their respective terms and conditions. Helix is not responsible for any fees charged by payment processors or the Client's financial institution.
Invoices are due within fifteen (15) days of issuance unless otherwise specified. Overdue payments shall accrue default interest at the rate specified in Greek Presidential Decree 166/2003 (transposing EU Directive 2011/7/EU on combating late payment in commercial transactions), which is currently the European Central Bank reference rate plus eight (8) percentage points. Additionally, Helix may charge a fixed recovery cost of forty euros (EUR 40.00) per overdue invoice, in accordance with Article 6 of the said Directive. Helix reserves the right to suspend or terminate Services for accounts with payments overdue by more than fifteen (15) days after written notice.
All fees are exclusive of applicable taxes unless stated otherwise. Value Added Tax (VAT) shall be applied at the rate prescribed by Greek law. Clients within the EU with a valid VAT number may be eligible for the reverse charge mechanism; the Client must provide their VAT number prior to invoicing.
Helix reserves the right to modify pricing for any ongoing services, subscriptions, or future projects at any time at its sole discretion. For existing clients and active subscribers, price changes shall take effect at the start of the next billing cycle following at least thirty (30) days' written notice. The Client's sole remedy for disagreement with a price change is to terminate the affected service before the new pricing takes effect. Continued use of the Services after the new pricing takes effect constitutes acceptance of the updated pricing. Helix shall not be required to justify price changes or provide reasons therefor.
Where Helix provides hosting, server management, or cloud infrastructure services, the following terms apply. Helix utilizes reputable third-party data center providers and cloud infrastructure services. The specific hosting environment, server specifications, and data center location shall be detailed in the service agreement or project proposal.
Helix targets a monthly uptime of 99.5% for managed hosting services, measured on a calendar month basis. This excludes scheduled maintenance windows (which shall be communicated at least 48 hours in advance), force majeure events, and downtime caused by the Client's actions, third-party service failures, or outages of third-party AI providers and APIs (including but not limited to OpenAI, Anthropic, Google AI, OpenRouter, Qwen, or any other external API dependency). In the event Helix fails to meet the 99.5% uptime target in a given month, the Client may request a pro-rata service credit for the affected period. Service credits shall not exceed the monthly hosting fee for the affected month and constitute the Client's sole and exclusive remedy for downtime.
For managed hosting services, Helix performs regular automated backups as specified in the service agreement. Helix shall make reasonable efforts to maintain backup integrity but does not guarantee that backups will be error-free or that data recovery will be possible in all circumstances. The Client is encouraged to maintain their own independent backups of critical data.
Client data hosted on Helix-managed infrastructure is treated as confidential and handled in accordance with Section 11 (Data Processing & GDPR) of these Terms. Upon termination of hosting services, Client data shall be made available for export for thirty (30) days, after which it will be permanently deleted from Helix systems.
Where Helix registers, transfers, or manages domain names on behalf of the Client:
The following additional terms apply to Helix-owned and operated SaaS platforms and products:
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use the Services to:
All intellectual property rights in and relating to the Services — including all websites, platforms, applications, source code, designs, graphics, text, databases, documentation, algorithms, trade secrets, and all copies thereof — are and shall remain the exclusive property of Helix Technologies Single Member P.C. and/or its licensors. Any unauthorized use, reproduction, or distribution of any Helix intellectual property constitutes theft of intellectual property and will be prosecuted to the fullest extent permitted under Greek law (Law 2121/1993 on Copyright), EU Directive 2001/29/EC, and all other applicable laws.
Helix reserves the right to investigate and take appropriate legal action against anyone who violates these provisions, including removing content, suspending or terminating accounts, pursuing civil damages, seeking criminal prosecution, and reporting violations to law enforcement authorities. Helix may also seek injunctive relief without the necessity of proving actual damages.
With respect to any Services involving artificial intelligence, machine learning, generative AI, large language models (LLMs), AI agents, AI-powered assistants, chat systems, automated decision-making systems, or any other AI-related technology (collectively, "AI Services"), the Client acknowledges and agrees to the following:
Where Helix develops, operates, or provides platforms that contain educational, learning, examination preparation, or informational content (collectively, "Educational Content"), the following terms apply in addition to the AI Services Disclaimer above:
For the purposes of Regulation (EU) 2016/679 (General Data Protection Regulation, "GDPR") and Greek Law 4624/2019:
Where Helix acts as a Data Processor, the parties shall enter into a Data Processing Agreement (DPA) in compliance with Article 28 GDPR. The DPA shall specify the subject matter and duration of processing, the nature and purpose of processing, the type of personal data, the categories of data subjects, and the obligations and rights of the Controller. Clients may request a DPA by contacting [email protected].
Helix implements appropriate technical and organizational security measures in accordance with Article 32 GDPR, including but not limited to encryption of data in transit and at rest, access controls, regular security assessments, employee training, and incident response procedures.
Helix may engage sub-processors to deliver the Services (e.g., cloud infrastructure providers, payment processors). Helix maintains a list of sub-processors available upon request. The Client shall be notified of any changes to sub-processors at least thirty (30) days in advance and may object to a new sub-processor in writing within that period.
Personal data shall be processed and stored within the European Economic Area (EEA) unless otherwise agreed. Any transfer of personal data outside the EEA shall be carried out in compliance with Chapter V of the GDPR, using appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
In the event of a personal data breach affecting Client data, Helix shall notify the Client without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach, providing all information required under Article 33 GDPR.
"Confidential Information" means all non-public information disclosed by either party (the "Disclosing Party") to the other party (the "Receiving Party"), whether orally, in writing, or by inspection, including but not limited to business plans, technical data, source code, financial information, client lists, trade secrets, project specifications, pricing, and any other information that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
The Receiving Party agrees to: (a) hold all Confidential Information in strict confidence; (b) use Confidential Information solely for the purposes of performing under or benefiting from these Terms; (c) not disclose Confidential Information to any third party without the Disclosing Party's prior written consent, except to employees, contractors, or advisors who have a need to know and are bound by confidentiality obligations at least as protective as those in these Terms; and (d) protect Confidential Information with at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was lawfully in the Receiving Party's possession before disclosure; (c) is independently developed by the Receiving Party without use of or reference to the Confidential Information; or (d) is lawfully received from a third party without restriction on disclosure.
The Receiving Party may disclose Confidential Information if compelled by law, regulation, or court order, provided it gives the Disclosing Party prompt written notice (to the extent legally permitted) and cooperates with the Disclosing Party's efforts to obtain protective treatment of the information.
Confidentiality obligations under this section shall survive termination of these Terms and continue for a period of five (5) years from the date of disclosure, or indefinitely for trade secrets to the extent protected under applicable law.
The Client may cancel a project at any time by providing written notice to Helix at [email protected]. In the event of cancellation:
Helix may terminate a project if: (a) the Client fails to make payments when due after fifteen (15) days' written notice; (b) the Client becomes unresponsive or fails to provide necessary materials or feedback for more than thirty (30) consecutive days; (c) the Client materially breaches these Terms; or (d) continuing the project would require Helix to engage in activities that are unlawful or unethical. In the event of termination by Helix, the Client shall pay for all work completed and Helix shall deliver any completed deliverables upon receipt of full payment.
If you are a consumer within the European Union, you have the right to withdraw from a distance contract within fourteen (14) days of its conclusion without giving any reason, in accordance with Directive 2011/83/EU and Greek Law 2251/1994 as amended. However, you acknowledge that by expressly requesting that work on the Services begins during the withdrawal period, you consent to lose your right of withdrawal once the Services have been fully performed. For digital content supplied on a non-tangible medium, you consent to lose your right of withdrawal once performance has begun.
Helix provides a warranty period of thirty (30) days following final delivery and acceptance of a project. During this warranty period, Helix shall fix, at no additional charge, any bugs, defects, or malfunctions in the delivered work that deviate from the agreed specifications or project requirements, provided such issues are reported by the Client in writing during the warranty period.
The warranty does not cover:
EXCEPT FOR THE LIMITED THIRTY (30) DAY BUG-FIX WARRANTY EXPRESSLY SET FORTH IN SECTION 14.1 ABOVE, HELIX MAKES NO WARRANTIES WHATSOEVER, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. HELIX EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. UPON EXPIRATION OF THE THIRTY (30) DAY WARRANTY PERIOD, HELIX SHALL HAVE ABSOLUTELY NO OBLIGATION TO FIX, REPAIR, UPDATE, MAINTAIN, OR SUPPORT ANY DELIVERABLE UNLESS THE CLIENT HAS ENTERED INTO A SEPARATE, PAID MAINTENANCE AND SUPPORT AGREEMENT.
After the expiration of the warranty period, ongoing support and maintenance services are available exclusively under a separate paid maintenance agreement at Helix's then-current rates. Without a valid maintenance agreement in force, the Client has no right to request and Helix has no obligation to provide any bug fixes, updates, security patches, performance monitoring, content updates, compatibility fixes, or technical support of any kind. Maintenance agreements may be offered at Helix's sole discretion and are subject to availability.
The Services may integrate with, rely upon, or interact with third-party services, platforms, and tools including but not limited to Stripe, Viva Wallet, Google (Analytics, Search Console, Workspace, Cloud, Firebase), Cloudflare, Amazon Web Services (AWS), OVH, Hetzner, DigitalOcean, Microsoft Azure, Apple (App Store, Developer Program), domain registrars, SSL certificate authorities, email service providers, SMS gateways, and various open-source software components.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING GREEK AND EUROPEAN UNION LAW:
16.1 IN NO EVENT SHALL HELIX TECHNOLOGIES SINGLE MEMBER P.C., ITS MANAGING DIRECTOR, MEMBERS, SHAREHOLDERS, EMPLOYEES, AGENTS, AFFILIATES, SUBCONTRACTORS, CONSULTANTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, BUSINESS INTERRUPTION, REPUTATIONAL DAMAGE, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF HELIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.2 HELIX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, ANY PROJECT, OR THE SERVICES SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY THE CLIENT TO HELIX DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIVE HUNDRED EUROS (EUR 500.00). THIS LIMITATION APPLIES REGARDLESS OF THE NUMBER OF CLAIMS, THE THEORY OF LIABILITY, OR THE FORM OF ACTION.
16.3 THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. HELIX MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HELIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
16.4 WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HELIX SHALL NOT BE LIABLE FOR: (A) THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED OUTPUT, CONTENT, OR RECOMMENDATION; (B) ANY CONTENT PUBLISHED ON OR THROUGH PLATFORMS OPERATED BY HELIX, INCLUDING USER-GENERATED CONTENT; (C) ANY OUTAGE, DOWNTIME, DATA LOSS, OR SERVICE DEGRADATION CAUSED BY THIRD-PARTY SERVICE PROVIDERS, INCLUDING BUT NOT LIMITED TO AWS, OVH, CLOUDFLARE, GOOGLE, HETZNER, OR ANY OTHER CLOUD PROVIDER, REGISTRAR, CDN, DNS PROVIDER, OR PAYMENT PROCESSOR; (D) DATA BREACHES OR SECURITY INCIDENTS THAT OCCUR DESPITE HELIX HAVING IMPLEMENTED COMMERCIALLY REASONABLE SECURITY MEASURES; (E) SERVER DOWNTIME, WHETHER SCHEDULED OR UNSCHEDULED; (F) INACCURATE EDUCATIONAL OR LEARNING CONTENT, EXAMINATION RESULTS, OR DECISIONS MADE BASED ON PLATFORM CONTENT; (G) INCOMPATIBILITIES ARISING FROM THIRD-PARTY SOFTWARE OR HARDWARE CHANGES; (H) THE CLIENT'S FAILURE TO MAINTAIN ADEQUATE BACKUPS OF DATA; OR (I) ANY LOSS ARISING FROM THE CLIENT'S FAILURE TO FOLLOW DOCUMENTED INSTRUCTIONS OR BEST PRACTICES.
16.5 NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE GREEK OR EU LAW, INCLUDING MANDATORY CONSUMER PROTECTION PROVISIONS; OR (D) INTENTIONAL MISCONDUCT (DOLUS).
During the term of any engagement and for a period of twenty-four (24) months following its conclusion, the Client shall not, without the prior written consent of Helix, directly or indirectly:
In the event of a breach of this provision, the Client shall pay Helix liquidated damages equal to twelve (12) months' gross compensation of the solicited individual, plus all recruitment and training costs incurred by Helix to replace such individual. The parties agree this amount is a reasonable and proportionate estimate of the damages that would be incurred by Helix. This obligation is in addition to, and not in substitution for, any other remedies available to Helix at law or in equity, including injunctive relief.
Where Helix operates a platform, marketplace, or matching service that connects parties (e.g., service providers with clients, professionals with businesses, or any other form of intermediation), the following provisions apply:
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond the party's reasonable control ("Force Majeure Event"), including but not limited to:
The affected party shall provide prompt written notice to the other party describing the Force Majeure Event and its expected duration. During the continuance of a Force Majeure Event, the obligations of the affected party shall be suspended without liability. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected Services or project upon written notice, and the Client shall pay for all work completed prior to the Force Majeure Event. Helix shall not be required to procure alternative sources or take extraordinary measures to overcome a Force Majeure Event.
The Client may terminate Services or close their account at any time by providing written notice to [email protected]. The terms of Section 13 (Project Cancellation & Refund Policy) shall apply to any active projects. For SaaS subscriptions, access continues until the end of the current billing period.
Helix may suspend or terminate the Client's access to the Services, in whole or in part, immediately and without prior notice for cause, including but not limited to:
In cases of severe violations, suspected illegal activity, or where immediate action is necessary to protect the Services, other users, or Helix's infrastructure, Helix may suspend or terminate access immediately without prior notice or opportunity to cure.
Helix reserves the right to suspend, discontinue, or terminate any Service, platform, or the Client's access thereto, for any reason or no reason, at Helix's sole and absolute discretion, upon thirty (30) days' written notice to the Client. In such event, the Client shall pay for all work completed and Services rendered up to the effective date of termination. Helix shall have no liability to the Client for any termination under this Section, except for the obligation to provide the thirty (30) day notice period.
Upon termination for any reason: (a) the Client's right to access the Services ceases immediately and all licenses granted hereunder terminate; (b) the Client remains liable for all fees incurred prior to the effective date of termination; (c) Client data shall be available for export for thirty (30) days, after which it will be permanently and irrecoverably deleted from all Helix systems, and Helix shall have no obligation to maintain or provide any data thereafter; (d) Helix retains all intellectual property rights in accordance with Section 4; and (e) the following provisions shall survive termination indefinitely: Intellectual Property (Section 4), Confidentiality (Section 12), Limitation of Liability (Section 16), Non-Solicitation & Non-Compete (Section 17), Force Majeure (Section 18), and Governing Law (Section 20), as well as any other provisions that by their nature should survive. The Client acknowledges that Helix shall not be liable for any damages, losses, or costs arising from the termination of Services in accordance with these Terms.
These Terms shall be governed by and construed in accordance with the laws of the Hellenic Republic (Greece) and applicable European Union law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services shall be submitted to the exclusive jurisdiction of the competent courts of Athens, Greece. Both parties hereby irrevocably consent to the personal jurisdiction and venue of such courts.
Before commencing any formal legal proceedings, the parties agree to attempt to resolve any dispute amicably by written negotiation. The aggrieved party shall send a written notice describing the dispute to [email protected]. The parties shall negotiate in good faith for a period of sixty (60) days from receipt of such notice. If the dispute is not resolved within that period, either party may proceed with formal legal action.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or non-solicitation obligations, without the necessity of proving actual damages or posting a bond.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent as closely as possible.
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party to be effective.
The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of Helix. Helix may assign its rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided the assignee assumes all obligations under these Terms.
These Terms, together with our Privacy Policy, any applicable Data Processing Agreement, project proposals, statements of work, and subscription agreements, constitute the entire agreement between you and Helix regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.
Helix reserves the right to update, amend, or modify these Terms at any time at its sole discretion. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated to affected clients via email at least thirty (30) days before taking effect. Non-material changes (such as typographical corrections or formatting) may take effect immediately. The Client's continued use of the Services after the effective date of any changes constitutes acceptance of the modified Terms. If the Client does not agree with the modified Terms, the Client must cease using the Services and, for active projects, follow the cancellation procedure in Section 13.
If you are a consumer within the European Union, nothing in these Terms shall affect your statutory rights under EU consumer protection law, including but not limited to:
In the event of any conflict between these Terms and mandatory EU consumer protection law, the mandatory legal provisions shall prevail. Helix shall comply with all applicable consumer protection obligations under Greek and EU law.
For any questions, concerns, or notices regarding these Terms of Service, please contact us: